Dispatch estimates.
These are dispatch estimates rather than guaranteed delivery dates unless we have expressly agreed a specific deadline with you. If an order is time-sensitive, tell us before ordering or as early as possible.
Delivery charges and destinations.
Any applicable delivery charge should be shown or confirmed before the order is accepted. Where checkout currently records an order request rather than taking immediate payment, we will confirm any delivery charge before asking you to proceed.
Delivery availability may depend on parcel size, framing and destination. If we cannot reasonably deliver to the address supplied, we will contact you before accepting or fulfilling the order.
When your parcel arrives.
Please check the parcel and item promptly. If the item arrives damaged, incorrect or appears to have been lost in transit, contact us as soon as reasonably possible and include your order number and photographs where useful.
Change-of-mind returns for ready-made goods.
For eligible ready-made goods bought online, you can normally tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them.
Unless the item is faulty, damaged or incorrect, you are responsible for the direct cost of returning a change-of-mind item. Please package returns carefully; you may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods.
Made-to-order goods.
The statutory change-of-mind cancellation right does not apply to goods made to the consumer's specifications or clearly personalised. Most standard bitodd products are ready-made catalogue goods; if a future product is specifically made to your specification, the product page or order flow will make that clear.
If a made-to-order product is faulty, damaged, incorrectly produced or not as described, please contact us — your normal rights relating to faulty/non-conforming goods still apply.
How to return an eligible item.
- Contact us at editions@aligndigital.co.uk or through the Contact page and quote your order number.
- Wait for return instructions so we can identify the parcel correctly.
- Package the item securely and retain proof of posting.
Refund timing.
For eligible change-of-mind cancellations, refunds will be handled in accordance with applicable consumer law. We may wait until returned goods are received, or until you provide evidence that they have been sent back, where the law permits this.
Original standard delivery charges are handled in accordance with the applicable cancellation rules; premium delivery upgrades may not be fully refundable beyond the standard delivery amount.
Need help?
Contact editions@aligndigital.co.uk or use our Contact page.